It's safe to say that our recent system downtime was very disappointing, and we are deeply sorry for letting you down. We know that this caused frustration and inconvenience for many of you, and we feel terrible about it.
However, I want to share some good news with you. This experience has taught us a lot, and we have gained valuable insights into where we need to improve. Although we had been focusing on increasing speed in Q1, last week, we learned many new things, and as a result, OneHQ is now faster than ever (see metrics below).
We understand that you were not happy, and we were not either. We appreciate your patience and understanding last week. Your support means a lot to us, and we thank you for sticking with us as we move forward.
Kyle Ginavan | CEO
Looking for quick and easy answers? Watch the video below, where we provide clear, concise answers to one of your frequently asked questions.
We know processing commissions is tedious and complex. Learn more about our service that takes away this pain altogether.
We are always adding and improving features to make OneHQ even more valuable for you. We're excited to tell you about these new improvements, and we hope you enjoy them as much as we do!
Currently, we are focusing on enhancing the performance of our features by prioritizing optimizations in Import Batches, aimed at providing a superior user experience.
Coming Soon
We're excited to announce these important updates coming soon to OneHQ! Stay tuned for the upcoming releases.
You can now export data in NACHA file format, allowing you to easily send payment information to your bank. The NACHA file format is compatible with many banks and facilitates automatic payment generation.
This quarter, our primary focus has been on optimizing our platform's speed, reliability, and overall user experience. Let's dive in and explore the exciting new changes!
Our Latest Performance Upgrades
The issues we encountered recently led us to make 25 improvements to our system, resulting in a significant performance increase compared to just last week. We appreciate your patience and remain committed to providing the best possible service.
Our Quarterly Initiatives
From faster load times to smoother navigation, we've been working tirelessly to provide you with better experiences. We're proud to say that we've hit a major milestone in our quarterly objectives - a remarkable improvement in overall speed.
As part of our quarterly initiatives, we cut down the time it takes to process Import Batches from 2 hours to just 45 minutes on average. That's a 55% reduction in processing time, giving you more time to focus on what matters most - your agents!
Unlock your full potential and optimize your workflow. By seamlessly integrating with other tools and software, we enable you to streamline your processes and work more efficiently than ever before.
Our Robust Ecosystem
Did you know that OneHQ offers integrations with all your favorite tools, including both insurance vendors and marketing tools? Make managing your agency easier than ever before with the power of streamlined workflows. Contact us to learn more!