August 2024
LEADERSHIP MESSAGE
The Voice of the Customer
The Voice of the Customer

Want to lead? Start by listening.

Every Team Lead and Director at OneHQ has spent time working directly with clients. That’s because understanding our clients’ needs is what allows us to develop products and services that make a real difference.

So, when you're on the phone with us, feel free to share your ideas and give feedback. Every conversation with our clients is an opportunity for us to learn and grow, to improve our product, and to deliver even greater value.

Kyle Ginavan | CEO

FAQ
Frequently Asked Question

Looking for quick and easy answers? Watch the video below, where we provide clear, concise answers to one of your frequently asked questions.

How do you define what to work on next?

Watch now to discover our approach to prioritizing new features and defining our product roadmap.

SOFTWARE
Software Updates

We are always adding and improving features to make OneHQ even more valuable for you. We're excited to tell you about these new improvements, and we hope you enjoy them as much as we do!

Affiliations by Product Type

To give you more flexibility in managing agent affiliations, we've added the ability to track them by Product Type. This also allows you to have multiple primary affiliations. Click HERE to learn more.

Affiliations by Product Type
New Report Paths for Transactors and General Ledger Accounts

We've added new paths to Policies, Paid Business, and Payment reports, making it easier to filter Transactors and General Ledger Accounts by incoming or outgoing transactions.

New Report Paths
Deposits

You can now reconcile your commission statements with deposits received. This feature allows you to match amounts and ensure you received all your commissions. Click HERE to learn more.

Deposits
Enhanced Report Scheduling

We've added new options for your Report Publishing Schedules, allowing you to now schedule reports not just by day, week, month, or year, but also by specific hours and minutes.

Enhanced Report Scheduling

Coming Soon

We're excited to announce these important updates coming soon to OneHQ! Stay tuned for the upcoming releases.

Auto-Publishing Reports

Say goodbye to report timeouts! This new feature will automatically publish reports that take longer than 1 minute to generate, ensuring you always get the information you need.

Auto-Publishing Reports
Commission Statement on Payouts

We're moving the Commission Statement field to the Payouts section. This change will allow you to link different Commission Statements to various payouts under the same Paid Business.

Commission Statement on Payouts
Masking Medicare and Medicaid IDs

You will soon be able to easily control the visibility of Medicare and Medicaid IDs based on user permissions, offering you enhanced flexibility in managing sensitive information.

Masking Medicare and Medicaid IDs
Incentives Integrated into Commission Schedules

Incentive Schedules will be integrated into Commission Schedules to enhance the organization of your system. This update will also enable you to preview generated incentives.

Incentives Integrated into Commission Schedules
TIPS & TRICKS
Check out our User Manual!

Designed to be dynamic, easy to use, and packed with helpful features, our user manual ensures you get the most out of our platform.

What you will find:
  • Step-by-step guides
  • Practical tips
  • Search key terms
  • Best practices
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