NBA had been managing their commission process in-house for years, but the task had become increasingly complex and time-consuming. They were worried about making mistakes in commission payments, which could quickly harm their reputation and create distrust among agents and carriers. NBA needed a trusted partner to take over this responsibility, ensuring accuracy and professionalism without adding more work to their plate.

NBA found the answer in OneHQ’s Full Service Commissions solution. The partnership was truly turnkey, as OneHQ took full control of managing the entire commission process. What stood out was the proactive nature of OneHQ’s team. Instead of NBA having to follow up with their partner—as they had with other service providers—OneHQ took the initiative, constantly checking in with updates and resolving issues before they even arose. OneHQ made the process easy, seamless, and fully managed, allowing NBA to step back and trust that their commissions were being handled correctly.

With OneHQ’s Full Service Commissions, NBA gained the peace of mind they had been seeking. They were able to shift their focus away from managing commissions and instead dedicate their energy to helping their agents and strengthening their relationships with carrier partners. Knowing that their commissions were being paid accurately—and that OneHQ would notify them of any discrepancies—gave NBA confidence in their operations. The reliability and accuracy of the service allowed them to operate without the fear of commission errors impacting their business.

At OneHQ, we understand that the commissions process is the backbone of any successful insurance brokerage. We are proud to have partnered with NBA to take this critical responsibility off their hands. Our Full Service Commissions not only ensures accuracy, but we also stay ahead of potential issues by staying in constant communication with our clients. Our goal is always to make the commission process stress-free so that our clients can focus on growing their business, knowing that their agents and carriers are being paid on time and without errors.